What warranty do your products have? We provide a comprehensive standard 1-year warranty, with options to extend it for added peace of mind. Additionally, we offer 1% free spare parts of the total quantity purchased for your convenience.
In case the product is damaged or fails due to a manufacturing defect within one year from the purchase date, we will supply free spare parts along with detailed assembly drawings. After the warranty period, while the accessories may incur a charge, our technical service remains free of charge.
What is your delivery time? Our standard delivery time is a swift 28 days.
What payment options do you offer? We are highly flexible with payment terms. Options include LC, TT, DP, and even credit, subject to customer audit.
Do you offer OEM service? Yes, we have a dedicated and skilled R&D team ready to execute customized projects. Simply provide us with your unique specifications.
Do you have different motor options? Yes, we offer a variety of motor brands, including Linak, Timotion, Dewert, and Jiechang.
I s the color on headboard/footboard and ABS side rail optional? Yes, we can customize the color based on your requirements for wholesale purchases.
Can I see your products personally? You are welcome to visit our expansive 2,000 m² showroom located at our factory in China, just 150 km from Shanghai. We also participate in numerous international exhibitions each year where you can explore our products. Some of these events include Arab Health (UAE), North Africa Health (Egypt), CMEF (Shanghai), German Medica (Germany), Medic West Africa (Nigeria), Medic East Africa (Kenya), Pharmedi (Vietnam), Hospitalar (Brazil), and Medical Expo (Morocco).
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